Last updated: January 2024
Introduction
branch-ware respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information when you visit our website or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you acknowledge that you have read and understood this policy.
Information We Collect
We may collect the following types of personal information:
- Identity data: name and title
- Contact data: email address and postal address
- Technical data: IP address, browser type, device information, and pages visited
- Usage data: how you interact with our website
- Communication data: any correspondence you send to us
How We Collect Your Information
We collect information through:
- Direct interactions: when you fill in forms, send us correspondence, or request quotes
- Automated technologies: as you navigate our website, we automatically collect technical data using cookies and similar technologies
How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotations
- To deliver services you have requested
- To communicate with you about your project
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Consent: where you have given clear consent for us to process your data for a specific purpose
- Contract: where processing is necessary for a contract with you
- Legal obligation: where we must comply with a legal requirement
- Legitimate interests: where processing is necessary for our legitimate business interests
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. For enquiries that do not progress to a contract, we retain data for two years. For completed projects, we retain records for six years to comply with statutory requirements.
Data Sharing
We do not sell your personal data to third parties. We may share your information with:
- Service providers who assist our operations (hosting, analytics)
- Professional advisers (accountants, lawyers) where required
- Regulatory authorities where legally required
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected]
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
branch-ware
47 Thornbury Lane
Birmingham, B15 2TH
[email protected]
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk